Delivery

We believe in fuss free delivery.

SERVICE? SPEED? COST? WHO?
Global Standard
12-16 working days £3.49 (FREE on all orders over £25) Your local postal service
Global Tracked
10-12 working days £10 Your local postal service

 

Shipping updates (& Covid-19)

We’re still here to help, still here packing orders, and our delivery providers are still here to deliver your Bath & Unwind orders.

Whilst some delay is expected on deliveries outside the UK, particularly into the USA, our carries are still doing their utmost to meet their timescales, and we’re still able to supply all your favourite skincare, hair care and body treats!

We’ve just launched DHL Express Service in the USA, which whilst is a little more expensive, is experiencing no service delays. This service can be selected when you checkout.

If your parcel is slightly delayed, please allow an additional 5 working days; we’re confident your order will arrive safely, but if you do need to contact us, pop us an email at help@koan.is, or live chat us and we’ll get back to you within 1-2 working days. As our customer service team is currently working remotely, our phone lines are down. 

Thank you for your patience and for visiting Bath & Unwind, we really appreciate it!

Good to know.

All orders placed before 2:00PM GMT, will be dispatched the same day.

 

All parcels delivered Internationally will be delivered by your local postal service. 

 

Standard delivery is completely free, however depending on where you live, there may be customs charges upon entry to the country. Additional charges for customs clearance must be borne by the recipient.